Before You Start

In order to be able to log in and operate the SyncSwitch, you should have access to the following information:

• SyncSwitch Login URL (i.e. https://switch163.getsbo.com:4064/).
• SyncSwitch Sign In Email Address and Password (i.e. email address & password with which you signed up on https://portal.getsbo.com/)

Please make sure that you have all these information before you proceed to next steps.

Tasks covered in this document

Login to your SyncSwitch

Open your web browser and open your SyncSwitch interface following the switch web panel link provided by your service provider. You will have following page view:

Login to your SyncSwitch with email address & password with which you signed up on https://portal.getsbo.com/.

After login, you will get following view of the web panel. Here you will get your Switch IP and SIP Port.

Step 1: Create Breakouts

Now, you are logged in into the SyncSwitch, first thing we will do is add breakouts means destinations name and code. Because Breakouts are prerequisite for all operations and configurations of SyncSwitch. Here, breakouts are added according to your business requirement. If you have business in many telephony destinations, you can add as many breakouts as you want. For now for the sake of testing, please add the breakout where you have working termination. You can do that by following steps:

• Go to Menu >> Breakouts >> Add (click on ‘+’ sign from bottom right corner)
• Put destination code at ‘Breakout’ and destination name at ‘Name’ field.
• Press ‘SUBMIT’ Button.

For Example, we are adding Bangladesh Mobile as a breakout here.

Step 2: Gateways Configuration

This is time to setup an active or working supplier/provider/terminator/gateway. We will do these in the following steps:

Add Gateway

• Go to Menu >> Gateways >> Add (click on ‘+’ sign from bottom right corner)
• Fill up the form with appropriate data in specified fields.

• Name: Identical name of the supplier/provider/terminator/gateway by which you can exactly recognize. You can provide any name here. Avoid special characters i.e. *, #, $, :, @, “” etc.
• Username: It is useful for username/password authenticated gateways. For now leave it blank.
• Password: It is useful for username/password authenticated gateways. For now leave it blank.
• Concurrency: Maximum number of concurrent calls the gateway can handle, this is equivalent to the number of active channels/ports your gateway does have. Set the correct number.
• Host: This is the hostname or IP Address of your Gateway. Collect this from the provider/supplier/terminator and place it here.
• Port: It is 5060 by default. If you have received any port changing instruction form your provider, place that port number here.
• Codecs: You will see available supported Codecs list here. Please select which codecs traffic you want to send to your Gateway.
• NonProxy: If you wish to send Session/Open-RTP calls/traffic to your gateways then please select ‘Yes’, otherwise select ‘No’.
• Rtp symmetric: Set it ‘Yes’ for now.
• Status: Set it enabled, if disabled, it will not work.

After filling up the form, click ‘SUBMIT’ Button.

Step 3: Route Plans Configuration

We have completed adding breakout and gateway. Now we will configure Route Plans. We can do that by following steps below:

Add Route Plan

• From Menu >> Route Plans >> Add (click on ‘+’ sign from bottom right corner)
• Fill up the form with appropriate data on specified fields.

• Route plan: An identical name of the route plan.
• Failover: If a call fails on first route, if your failover is enabled, it will try with 2nd route and so on. Leave it disabled for now
• Retry Count: Number of retries with alternative routes if failover is enabled and call fails on first route. Leave it ‘0’ for now.
• Max Duration: Maximum duration of a connected call after which the call will be automatically hung up.

After filling up the form, click ‘SUBMIT’ Button. We are done with Route Plan creation.

For Route Plans configuration, we can do that by following steps below:

• Please click on ‘More’ button, then click on ‘Manage’

• Fill up the form with appropriate data on specified fields.

• Breakout:Select your desired breakout from dropdown.
• Remove prefix: If you are receiving call with a prefix, i.e. 2228801xxxxxxxxx where 222 is technical prefix, you can remove this prefix from here. If you put 222 as remove prefix, it will strip 222 and send the call to the gateway as 8801xxxxxxxxx.
• Add prefix: This is the opposite of Remove prefix. If you put 333 on the box as add prefix, it will add 333 with the called number and send to the Gateway.
• Gateway: Select your desired gateway from dropdown for your selected breakout of this route plan.
• Call limit: Put the number of highest concurrency you wish to send to your selected gateway with selected breakout.
• Priority: Put the priority number of your selected gateway for your selected breakout.

After filling up the form, click ‘SUBMIT’ Button. We are done with Route Plan configuration.

Step 4: Customers Configuration

We have completed configuration of Breakouts, Gateways and Route Plans etc. Now your SyncSwitch is completely ready to receive and handle calls. All we need to do is add a customer or originating account. We will do that in following steps:

• Go to Menu >> Customers >> Add (click on ‘+’ sign from bottom right corner)
• Fill up the form with appropriate information on specified field.

• Name: Identical name of the customer/originator by which you can exactly recognize. You can provide any name here. Avoid special characters i.e. *, #, $, :, @, “” etc.
• Username: It is useful for username/password authenticated or registration mode customers. For now leave it blank.
• Password: It is useful for username/password authenticated or registration mode customers. For now leave it blank.
• Concurrency: Maximum number of concurrent calls the customer is allowed to send. Set the correct number.
• Route Plan: Select the route plan through which your customers will be connected to your desired gateways.
• Host: This is the hostname or IP of your customer’s softswitch. Collect this from the customer/originator and place it here.
• Port: It is 5060 by default. If you have received any port changing instruction form your provider, place that port number here.
• Codecs: You will see available supported Codecs list here. Please select which codecs traffic you want to receive from your Customer.
• RTP symmectric: Set it ‘Yes’ for now.
• Status: Set it enabled, if disabled, it will not work

After filling up the form, click ‘SUBMIT’ Button.

Step 5: Test A Call

Now, we are done with SyncSwitch initial configuration to make a successful test call. Remember, success of the test call greatly depends on the availability of your termination gateway. If that is not active or you are not properly authenticated, your calls will not be successful.

Now, please inform your customer about your SyncSwitch IP, Port, Breakout etc. to send calls/traffic for testing.

• You can monitor live calls from Menu >> Monitoring Tools >> LIVE CALLS
• You can debug live calls from Menu >> Monitoring Tools >> TERMINAL
• You can check the CDR from Menu >> Reports >> Calls details / Call summary
• For any kind of help and support, please send an email to synccare@synchronousict.com and schedule a training. Someone from our team will be online to help you live.

Enjoy the quality service of SyncSwitch and best of luck!!

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