What are the types of Invoices in MyPortal and what do they mean?

In MyPortal there is a separate section for Billing to show customers proper records of their business transactions. Every transaction is recorded in Invoices under the Billing section. Depending on the transactions, different types of invoices are generated. This article will explain the types of invoices generated in MyPortal and what these invoices mean.

You can find Billing from the menu bar of MyPortal. Click on the small v icon on the right of the Billing. It will open another submenu with an option named Invoices. Click on this Invoices tab and it will redirect you to a page like below where you can find all your invoices with information like Invoice number, Invoice date, Invoice type, Status and Amount. There is a View Details button on the right side of each invoice box. If you click on this button, the invoice of this specific transaction will open.

Invoice Types 1

There are Four types of invoices used in MyPortal. These are -

  1. 1. Cash-In Invoice
  2. 2. Order Invoice
  3. 3. Refund Invoice
  4. 4. Recurring Invoice

Cash-In Invoice: Cash-In Invoice is generated while adding balance to the My Wallet. When anyone adds balance to the My Wallet and submits the Add Money form under the wallet section, a Cash-In Invoice is generated with UNPAID status. As soon as the payment is received into our bank account or PayPal account, this payment will be approved and the status of the invoice will be updated to PAID.

Order Invoice: Order Invoice is generated after purchasing any package from the Store in MyPortal. When a purchase process is complete and payment is deducted from the My Wallet balance for this purchase, an Order Invoice is generated with PAID status as payment has already been done from the wallet.

Refund Invoice: Every package has a validity period until which the package will be active. But during this validity period, you may need to change the package item like capacity or even cancel the whole package. When a customer changes his or her current package or deactivates from the MyPortal account, a Refund Invoice is generated for that cancelled package. Initially this invoice will show UNPAID status with a zero balance. After reviewing the invoice, the refund amount, if any, will be added back to the customer's My Wallet and the status of this invoice will be converted to PAID.

Recurring Invoice: Recurring Invoice means the subsequent invoice for any purchased package after the initial validity period. Every package has a validity period after which this will expire. But if there is enough balance in the My Wallet and the customer does not cancel or migrate the package, then the same package will be automatically renewed for the next period. For this auto renewal, an invoice is generated seven days before the expiration date of an existing package. This invoice is the Recurring Invoice. It is generated seven days before the package expiry date with UNPAID status for Monthly packages. Recurring invoice for Weekly or Daily packages will be generated on the package expiry date.

When the initial package duration is over and renewal is complete by deducting balance from the My Wallet as the package price for the next period, the status of this Recurring Invoice is converted to PAID automatically. But if a customer cancels or migrates the package, before the due date then this recurring invoice becomes invalid and remains as it is.

We can also check the Invoice Type in the Invoice Details section. Click on the View Details button and the invoice will open. Invoice details like Invoice date, type, due date and status all are listed on the right side of the page.

Invoice Types 2

Transactions remain transparent in MyPortal. Everyone can get a clear idea of their business transactions very easily from the Invoices section and can act accordingly.


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