My Portal is an interactive platform with a fully automated deactivation process. SyncSwitch services can be easily deactivated using MyPortal whenever you need to. You can do this even on the go using GetSBO app which is both Android and IOS platform supported.

Please follow the simple steps described here on this article to deactivate your subscribed SyncSwitch package.

First, log in to your MyPortal account and click on the Menu button, on the upper left corner.

Click on the SyncSwitch option in the sidebar.

It will open up with a page like the image below. Here, you can find the list of your subscribed SyncSwitch package(s). On the right side of each subscribed SyncSwitch, there is a blue gear icon/Setting icon. Click on that icon of the SyncSwitch package which you want to deactivate.

Please go on by clicking the deactivate button under Details option.

This will take you to a new page like the image below, where you will be given options when to deactivate your running SyncSwitch package and why.

First box, named Request Type, is to define when this deactivation will be effective. There are 2 options -

1. End of Validity - it means this SyncSwitch package will be active or remain working till the expiration date of that SyncSwitch package. At the end of the validity period of the running SyncSwitch package, this will be deactivated.

2. Immediate - it means this deactivation will be effective immediately. And a refund invoice will be generated. Refund amount, if any, will be adjusted to the wallet. The second box, titled Reason for Deactivation, is also a mandatory field. We request you to write the actual cause of deactivation. It is also necessary for your service security.

Now a page will open up like the image below. Click on the Confirm button, if you really want to deactivate.

Now, you will get a message of successful deactivation. Your deactivated SyncSwitch will show its license status as inactive in your subscribed SyncSwitch list under the SyncSwitch option of My Portal Menu.

Your refund amount will be adjusted, if there is any, to your MyWallet and you can use that balance later to purchase any available products.

Don’t hesitate to Contact Us for any inconvenience.

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