The SyncSwitch V.3 has intelligent routing capability with the capacity of adding unlimited routing plans. We assume you are a new subscriber of SyncSwitch. Therefore, to help you to configure the SyncSwitch, we have step-by-step explained here, “how to add route plans and manage routing in SyncSwitch?”

Well, before adding Routing plans, we need to add breakout and gateway from Breakouts and Gateways menu respectively. Assume we have completed adding breakouts and gateways. Now we will add Route Plans. We can do that by following steps below:

• From Menu >> Route Plans >> Add (click on ‘+’ sign from bottom right corner)

• Fill up the form with appropriate data on specified fields.

  
  • Route plan: An identical name of the route plan.
  • Failover: If a call fails on the first route, if your failover is enabled, it will try with the 2nd route and so on. If failover is disabled then retry will not work.
  • Retry count: Number of retries with alternative routes if failover is enabled and call fails on first route. If it is ‘0’ then retry will not work.
  • Max duration: Maximum duration of a connected call after which the call will be automatically hung up. Here the unit is in second.
• After filling up the form, click on the ‘SUBMIT’ button.
• We are done with Route Plan creation.

• We can use the search option here. Also we can filter route plans by failover.

  

• We can sort by Route Plan, Failover, Retry Count and Max Duration.

  

• We can arrange Ascending/Descending order and also can print, pdf, import/export of route plans.

  

For routing management, we can do that by following steps below:

• Please click on ‘More’ button, then click on ‘Manage’

  

• Fill up the form with appropriate data on specified fields.

  
  • Breakout: Select your desired breakout from dropdown.
  • Remove Prefix: If you are receiving a call with a prefix, i.e. 2228801xxxxxxxxx where 222 is a technical prefix, you can remove this prefix from here. If you put 222 as a prefix, it will strip 222 and send the call to the gateway as 8801xxxxxxxxx.
  • Add Prefix: This is the opposite of Remove prefix. If you put 333 on the box as an add prefix, it will add 333 with the called number and send it to the Gateway.
  • Gateway: Select your desired gateway from dropdown for your selected breakout of this route plan.
  • Call Limit: Put the number of highest concurrency you wish to send to your selected gateway with selected breakout.
  • Priority Put the priority number of your selected gateway for your selected breakout. Priority starts from 1.
• After filling up the form, click on the ‘SUBMIT’ button

• We are done with Route Plans configuration.

  

• We can update or delete routing entries by clicking on three vertical dots on the left side of Breakout entries.

  

• We can use the search option here. Also we can filter routing entries by Breakout and Gateway.

  

• We can sort routing entries by Breakout, Remove Prefix, Add Prefix, Gateway, Call Limit and Priority.

  

• We can arrange Ascending/Descending order and also can print, pdf, import/export of routing entries.

  

By following this article, you will be able to add route plans and manage routing in SyncSwitch. For further assistance, you can reach us by Web LiveChat or Skype.

---